Privacy Policy

We understand that your privacy is important to you, and we are committed to protecting the privacy of all users of our Site and Services.

This Privacy Policy describes how we collect, use, store and disclose your Personal Information. It should be read together with our Conditions of Use

By providing person information to us, you consent to our collection, use, storage and disclosure of your personal information in accordance with this privacy and any other arrangements that apply between us.

What Personal Information does Taylr Collect?

We collect your personal information to provide and continually improve our products and services.

Here are the types of personal information we collect.

1. Information You Give Us: We receive and store any information you provide in relation to Taylr Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Taylr Services.
2. Automatic Information: We automatically collect and store certain types of information about your use of Taylr Services, including information about your interaction with content and services available through Taylr Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Taylr Services and other content served by or on behalf of Taylr on other websites.
3. Information from Other Sources: We might receive information about you from other sources such as building owners, agents, or or strata management, which we use to deliver you services more easily.

Why do we collect, use and disclose Personal Information?

We collect, hold, use and disclose your Personal Information to provide you with access to our site and services, facilitate communication between us, you and other users; operate, provide, develop, and improve the products and services that we offer our customers. This includes:

1. For the purchase and delivery of products and services. We use your personal information to provide access to amenities, take and handle service requests, orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
   To provide, troubleshoot, and improve Taylr Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Taylr Services.
2. Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Taylr Services.
3. Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers’ information regarding place of establishment and bank account information for identity verification and other purposes.
4. Communicate with you. We use your personal information to communicate with you in relation to Taylr Services via different channels (e.g., by phone, e-mail, chat).
5. Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
6. Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Taylr, and others. We may also use scoring methods to assess and manage credit risks.

Does Taylr Share Your Personal Information?

We may disclose your Personal Information for the purposes described in this Privacy Policy, as described below:

Transactions involving Third Parties: We make available to you services, amenities, products, applications, or skills provided by third parties for use on or through Taylr Services. For example, you can request services and order products involving third parties through our store or online forms. When you request a service or place an order where their is a third-party supplier, information related to the request or order will be provided to the supplier, and such information will be subject to the suppliers privacy policy. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling requests and orders for products or services, delivering packages, receiving and sending items, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk and providing customer service. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of Taylr and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Taylr, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We store Personal Information in electronic form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information

Accessing or correcting your Personal Information

You can access the Personal Information we hold about you by contacting us at the details provided below.

Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.

If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

You can access your information, including your name, address, payment options, profile information, and purchase history in the accounts section of the Taylr website.

Contact Us

For further information about our Privacy Policy or practices, to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:

Taylr Services Pty Ltd (ABN: 75 643 230 817)

Email: support@taylr.com.au 

Phone: 02 6176 0556